..No worries, we gotch'er back, Chief.. 
jd
jd
My "phone" has died. Any certified phone doctors here.
- Thread starter Sourdough
- Start date
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I think SoJer (post #24) has got your configuration figured out.
You have a physical phone line coming into your house. On this same phone line you also have your Internet (DSL). Your phone (dial tone) and Internet are split out by your Paradyne modem.
Your Internet still works, that tell us that it is NOT a cable problem between you and the Telephone company. That leaves an equipment problem on your end or on the Telephone Company's end.
On your end;
1. You connected a new telephone directly to right port on your Paradyne, waited several minutes and you still don't have dial tone.
2. You have unplugged power (you didn't just turn a power switch off) to your Paradyne for several minutes, connected the new phone directly to the Paradyne and then reconnected the Paradyne to power. You still don't have dial tone.
You have done everything you can on your end to restore your phone service. That leaves the Paradyne is either bad or equipment on the Telephone's end. Suggest you email your Telephone Company. In your email tell them you did steps 1 and 2 as outlined above and ask them to send you a replacement for your Paradyne.
A good Telephone Company will configure a Paradyne replacement AND TEST it on their equipment that provides you with dial tone and Internet service. This will also reveal to them if their equipment was at fault.
You have a physical phone line coming into your house. On this same phone line you also have your Internet (DSL). Your phone (dial tone) and Internet are split out by your Paradyne modem.
Your Internet still works, that tell us that it is NOT a cable problem between you and the Telephone company. That leaves an equipment problem on your end or on the Telephone Company's end.
On your end;
1. You connected a new telephone directly to right port on your Paradyne, waited several minutes and you still don't have dial tone.
2. You have unplugged power (you didn't just turn a power switch off) to your Paradyne for several minutes, connected the new phone directly to the Paradyne and then reconnected the Paradyne to power. You still don't have dial tone.
You have done everything you can on your end to restore your phone service. That leaves the Paradyne is either bad or equipment on the Telephone's end. Suggest you email your Telephone Company. In your email tell them you did steps 1 and 2 as outlined above and ask them to send you a replacement for your Paradyne.
A good Telephone Company will configure a Paradyne replacement AND TEST it on their equipment that provides you with dial tone and Internet service. This will also reveal to them if their equipment was at fault.
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This is the e-mail response from ACS to helping resolve my phone issue. This is not a joke, this is the message they sent me this morning.
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Welcome to corporate shuck and jive. This is about the forth time they have been merged or bought out in a "Wall street" financial musical money show. By my crude calculation the next merger should be with "China International Global Electric and Communication Inc."
Well, at least you have a number to call... next time you are in town. If you drop Bill Bishop's name when you call maybe you will get decent service.
I'm stuck in a Haines motel. If I'm on hold the wife can't call me. PM me all the numbers and info you think necessary and I'll give them a call for you Wednesday, if you wish.
I am in contact with ACS by e-mail. They are running some tests. They suspect they will have to do a field trip. They will hopefully know more after the tests. Sadly they only come out here to this area twice a month.
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Bummer, I guess you won't be calling out for pizza delivery any time soon.
Thank you for the update. Please keep us posted.
Well.......latest update. In theory I have phone service now. Problem not here at my outside service box. He had to wade through five feet of neck deep snow to get to the service box. After discovering problem "not" here.......he had to hike back down the mountain, and drive half mile, and climb 1/4 mile up a different part of this mountain, even steeper then getting to my place, to the microwave receiving shack, where he did something and I have phone service "Kind'a". I had purchased a new "super ultra loud hearing assist" phone, that I now need to figure out how to operate.
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And thanks to everyone here at this forum for helping solve my phone problem.
Standard operating procedure. Check at the Demark (your outside service box) to determine if the problem is on the customer side or on the Telco side.
Now you can call in your pizza order!!!!!!
Now you can call in your pizza order!!!!!!
I think it would require 100% of my monthly social security check just for the "tip" to the delivery driver 136 miles each way over two bad mountain passes in winter.
