We decided last week that we needed to upgrade our BBQ grill. After extensive research we found someone locally who actually sold both brands of pellet grills. We walked in on a Wednesday afternoon and was eagerly greeted by a young lady young enough to be our daughter. I specifically asked about the first brand of grill and she quickly said that they only had one model as “everyone they sold came back”. She then began to show us the other brand of grill, it’s features and benefits. She began at the most economical grill and showed us two other grills after asking about our usage. After telling her that we grilled 4 to 5 nights per week, during all seasons, she showed us a mid level grill and suggested a blanket to allow for use I. The winter. Then we seen the top of the line grill that was actually insulated, no blanket needed. Now keep in mind that grill was a few hundred more than the other grill. She quickly threw in a cover and bag of pellets, free assembly, bur; in and delivery. We purchased the grill without hesitation. It was 100.00 less than online and they “pretested” the grill to ensure proper operation before making delivery. Oh yes, they extended the warranty by a year too. What was impressive is that she answered each question I had, didn’t have to get anyone to find answers and gave extras without getting permission. Made us happy that we purchased locally. My bride posted a positive message on her Facebook account, and the owners asked for a picture of us next to the grill for a review online. Just when I think customer service is dead, something good like this happens. God Bless America!