They were ok, but just as a new car salesman, they say if you don't like something, just call within 30 days, and they would replace it for you. What they failed to tell me, when i complained a week after delivery, was this was just for the mattress, and did not include the new, motorized box spring that i would have to purchase... for yet another $1000 bucks.My son is a salesman at Mattress Firm. I just had to throw that in here.