Thanks for the link- I’ll have DH check it out.That $100k base line gives you a world of options
I would be talking to Engineer775.
When I am ready I am planning to fly him in on my projects.
Ben
Thanks for the link- I’ll have DH check it out.That $100k base line gives you a world of options
I would be talking to Engineer775.
When I am ready I am planning to fly him in on my projects.
Ben
Water test on the unit shows it does have short ice developing but it’s not “bad enough” yet for them to want to do anything about it. So will continue using it till it gets to the point that it needs to go in. Definitely before it’s warranty is up. For now taking advantage of the decent temps and getting loads done.
4 trays of pasta “pucks” in now. Going to make “cup of noodles” and spaghetti with meat sauce jars to put up. Running low on pasta pucks anyways. Sure are nice for our canned soups when we want noodles added.
More dog treats and raw scrambled eggs freezing. Going to be more than stocked on dog treats but have cleaned out a lot of freezer space in prep for the huge beef coming.
I have a silicone mold (usually used for soap) that is the right size for wide mouth jars. So I pre freeze pasta in the mold and once done I can drop them in wide mouth jars for ready made meals (like jar of noodle soup) in a jar or a serving of pasta. Far better to store in jars vs Mylar for me. The spaghetti pasta pokes holes fairly easily in Mylar for meWhat is a pasta puck? Can't wait to get home (Yea! More jet lag!) And get back to work.
From HR or some where else?There is also rebuild kits for the pumps.
From harvest right. They don’t have them listed but they do sell them if you get the right customer service agent. Their customer service is very lacking so it takes the right one to get what you need.From HR or some where else?
Thanks!! What normally goes wrong with them, do you know?From harvest right. They don’t have them listed but they do sell them if you get the right customer service agent. Their customer service is very lacking so it takes the right one to get what you need.
I don’t know the details on what goes wrong with them. It’s one of the lesser complaints. Mostly I hear about machine complaints. Mine is having screen issues again so I’ll be dealing with them once again. May address the ice issue at the same time. Haven’t had the best experiences with their customer service. They are generally nice but not knowledgeable at all.Thanks!! What normally goes wrong with them, do you know?
Thank you for sharing your experience because The Princess may follow in your path and be looking to me to fix it.I don’t know the details on what goes wrong with them. It’s one of the lesser complaints. Mostly I hear about machine complaints. Mine is having screen issues again so I’ll be dealing with them once again. May address the ice issue at the same time. Haven’t had the best experiences with their customer service. They are generally nice but not knowledgeable at all.
I am very torn on the entire experience. I am happy with the outcome of what we freeze dry but definitely not in the machine itself and the lack of knowledgeable customer service. Especially for the cost. Seems a lot of machines continue to be going back for the same issues. You WILL have to do a lot of your own work on it with harvest right monitoring. They try not to have them shipped back under warranty.Thank you for sharing your experience because The Princess may follow in your path and be looking to me to fix it.
Ben
Have you done any updates?
when you call, not sure you can...but ask for Scott. He is very knowledgeable and helpful.
My friend has become a dealer for HR. She recommends everyone to have an extra valve that lets the pressure out of the tank. She has seen this is one of the first items to not hold up.
It is crazy. Some people dont ever have an issue. Others, its non stop. And the time it takes me to fd a product, my friend with hers takes more or less time. Weird. But over all I am happy with it and dont regret my purchase.Thanks. Yes I have. It took 3 calls and multiple days to get the current update. They don’t tell you when an update is out unless you have a problem. For the first round of screen problems they sent me an old update. Then sent me the update that wasn’t the newest which was what was on my machine THEN after buying 2 different new thumb drives and being told that was the problem another rep finally sent me the correct update. Now dealing with the same screen issue once again.
When I called for machine answers when we first got it we got zero answers from the representative. I will try and ask for Scott but I’m sure they will want a last name. They have people all over the place. I’ve even had reps working from home who couldn’t answer questions until they got back into work the following week.
There’s problems with the valve. There problems with silicone inside the machine causing leaks. Theres problems with short ice. There’s quite a few issues that are “common” on them unfortunately.
I find that by running an extra box fan blowing into the left side of the freeze drier it reduces my dry time, I also use a small clamp fan blowing across the vac pump to help keep it cool to increase its life. I too have noticed that on warmer or humid day it takes a lot more extra dry time.It is crazy. Some people dont ever have an issue. Others, its non stop. And the time it takes me to fd a product, my friend with hers takes more or less time. Weird. But over all I am happy with it and dont regret my purchase.
Thanks for the update.Machine update: After no communication back via the “ticket” I got a call from the tech when the scheduled call was time two days ago. She had not reviewed ANY of what was sent over or requested last week nor did she know there was 2 issues including the fact that now my machine is unusable due to doing the screen things that I was told to do by one of the several techs who wrote on the ticket. Seems so odd multiple people message but you’re assigned one person yet that person doesn’t even read the issues or what has been done.
So we covered all of it from the initial screen issues to now what’s going on since the “try this” message was sent. Nor was she aware of the pictures and statement about the short ice concerns. To be clear I can see the files and pictures on the ticket myself. So they are there for them to see.
She said she would send a new screen but then decided not to until the short Ice information was reviewed by her manager who was gone at 3:15pm her time. She said she would get back to me the next day (or that afternoon if her manager was still there) but there was no call yesterday, no email and so far today (now 3pm their time). I emailed her direct yesterday and no response to that either.
Not happy considering I could still use our machine while all this was being handled yet multiple people who clearly don’t read the complain or prior complaints (I stated in the initial ticket it’s an ongoing problem they had been contacted about prior) and now we can not use it and it’s down for who knows how long.
She stated they will review the short ice and if it’s not a “problem” they would send a screen for us to install. If short ice was an issue (I guarantee it is or almost there) that the whole machine and pump will be sent back. At least 6-8 weeks down just for that.
Time to start pressuring to send it back under warranty yet ?I should add that from my reading (can’t confirm for myself) short Ice is a result of a loss of (I’m guessing) Freon (sp?)
Time to start pressuring to send it back under warranty yet ?
Ben
I am getting mad just reading your reports.I have been. They aren’t willing because it’s still under the “acceptable” amount of rings still. They don’t seem to care it’s getting worse over time. They want to wait until it’s completely useless. In my personal opinion ticking that warranty timeline down to save themselves money. I am reading countless people online saying the same thing once I started looking into it.
Document your experience and send it as a registered letter to them and yourself. Do not open the one to yourself as evidence. Registered letters get attention.Thank you. I’ll look into that.
I wish I could say better things but I want to be completely honest. I did a LOT of research for a long time before finally ordering one. Unfortunately without having social media I didn’t know about all the issues. I joined MeWe to get ideas on freeze drying and that’s where I’m learning there are a lot of problems and most everyone is complaining the same complaints about them not being good on customer service at all. Watching multiple youtubers was all I had to go on originally. Shame on me for not realizing that the affiliate links they all have were a sign they won’t be honest. All the freebies Harvest Right sends them should have been a clue too. Live and learn I guess. Just a VERY expensive (in my opinion) mistake. I am happy with the freeze dried products themselves but otherwise I absolutely can not recommend the unit without being completely upfront about what I’m dealing with.
I can not prove they are running the clock on the warranty but that’s sure how it seems to me personally. Don’t take care of a clear issue until they have no choice. I’m sure it’s expensive for them to ship back units but maybe a better focus on quality control would be a better investment long term.
Count me in pleasr.Friday update: Waited until it was 3:30ish pm their time and called since once again I hadn’t had contact today. Left a message with another nice customer service agent.
Got a call back from the service tech. They aren’t willing to fix the Freon leak until I have 8 rings or less. Meaning 2 more rings and then they will allegedly ship it back and fix it. But good news I have 2 1/2 more years for that to be covered under warranty. Even though there is clear evidence there’s a leaks.
They are shipping a new screen and motherboard within the next week or so and sent an email with a video on how to do the work ourselves.
So machine will be down somewhere around 2 more weeks or so and we have to wait for it to have even worse performance issues before it’s taken care of. Wonder if it will make it through harvest this year.
They claimed once again that they ship out well over 1000 units a week and they only have 1% “actually less” that have issues. As I told the tech the customer support is more of an issue than the unit itself at this point. If there’s an issue and it’s take care of in a timely manner with little headache to the customer there would be far less bad things being said about Harvest right. Not like it’s a couple hundred dollar unit.
Will update when the screen etc come in if y’all want me too. Not sure if everyone wants to follow the drama all the sudden through. Let me know.
Enter your email address to join: